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LIMITED WARRANTY

Exterior Wood Door Five (5) Year Limited Warranty

Glenview Doors products are constructed to enhance your home with their beauty and strength for many years to come. We believe in our products and are proud to offer one of the best warranties for an exterior wood door product. This limited warranty is effective for all Glenview Doors products manufactured on or after September 18th, 2023. Any previous warranties will be honored on products manufactured before this date. You can find maintenance, handling, and installation recommendations at www.glenviewdoors.com.

Scope of This Limited Warranty:

If your Glenview Doors product exhibits performance problems due to a defect of the material or craftsmanship within five (5) years of delivery, Glenview Doors will, at its option, either repair the product or part, replace the product or part, or refund the purchase price of the product or part.

Start Date: This limited warranty begins on the date the final invoice is issued.

Glass: All glass inserts including insulated, textured, laminated, and tempered products are warranted to be free from seal failure resulting in visible obstruction, and stress cracks for five (5) years. The term “stress cracks” refers to cracks that appear without signs of impact.

Frame: Our door frames are warranted to be free from defects for five (5) years. This warranty extends to all sidelights and transoms.

Finish: We warrant the finish against fading, peeling, flaking, and blistering for five (5) years. Please note that maintenance of the finish is required. Please read the care instructions for more details.

Hinges: We warrant all hinges to be free from defects for five (5) years. This includes ball bearing hinges, concealed hinges, and pivot hinges.

Warp: For doors up to 60” x 108”, we warrant our door slabs to be free from warp, twist, bow, or cupping over ¼” for five (5) years when the unit is crafted with factory-recommended hinge, construction, and proportions. Please note that multipoint lock may be required for some units.

Wood Cracks: We warrant all wooden door slabs to be free of cracks and surface checks over 1/32” in width and/or 2” in length.

Delamination: We warrant all wooden products to be free of delamination for five (5) years.

Terms:

Transferability: This limited warranty is fully transferable to any new owners during the term of the warranty. Please note that documentation of the transfer and documents of the original purchase with the sales order number is required for a warranty claim.

Labor: This limited warranty does not cover the labor to install, remove, refinish, transport, repair, dispose of, or replace any products or parts.

Procedure to make a warranty claim: Report any issues or warranty claims to the Glenview Doors Dealer where the product was originally purchased. Your report must be made within 30 days of the issue appearing and before any attempt to repair. Claims must be made during the term of the warranty. Claims made after the term of the warranty will not be accepted.

Replacement: If your warranty claim is accepted and Glenview Doors chooses to replace a component or part, the replacement provided will be the same specifications as the product originally purchased. If the original product is no longer available, a similar quality product will be selected. Replacement parts are warranted for the remainder of the term of the original warranty.

Refund: If the claim is accepted and Glenview Doors chooses to refund the product part or component, the refund amount will be based on the original purchase price.

Deferral: Glenview Doors may elect to defer resolution on claims related to warp, twist, bow, or cup exceeding ¼” for up to 12 months from the date of claim to allow for acclimation.

Failure to report: Glenview Doors reserves the right to deny a claim if an issue is not reported within 30 days and the delay results in further deterioration, or exacerbation of a problem, or causes a more complex or costly resolution.  

Overhang Requirement: This limited warranty extends only to doors protected by an overhang. The depth of the overhang must equal at least one-half the distance from the bottom of the door to the bottom of the overhang. The span (width) of the overhang must extend at least three feet on either side of the door unit.

Occupancy: The residence in which the door is located must be regularly occupied during the entire duration of the warranty. If the residence is left unoccupied for six consecutive months or more, the warranty will be voided.

Coastal application: The limited warranty applicable to products installed within one (1) mile of a body of salt water is two (2) years.
Items NOT Covered by This Limited Warranty:
In addition to any other limitations or exclusions in this Limited Warranty, the following items or conditions are not within this Limited Warranty and Glenview Doors shall have no obligation for the following:

Normal Wear and Tear: Including but not limited to damage to weather stripping, surface abrasions from use and natural weathering, and changes to hardware finishes. Natural weathering can appear as patina, corrosion, and tarnishing on any surface, including metal.

Third-party products: Glenview Doors does not warrant any third-party or after-market products not provided by Glenview Doors, including, but not limited to, lockset handles and hardware, peepholes, mail slots, pet doors, doorbells, knockers, and security systems. Please contact the manufacturer of those products for their warranty.

Misuse, Negligence, or Abuse: Failing to follow handling, installation, storage, or maintenance instructions, or any action which could result in damage, injury, or financial loss.

Alterations or Modifications: We do not warrant any damage resulting from specialty modifications. This includes but is not limited to refinishing, trimming, and cut downs.

Improper installation: Improper installation includes fit, function, or alignment issues related to incorrect or inadequate installation or improper construction of the surrounding building impacting the performance of the door; installation of a door in a condition where it does not meet applicable building codes or requirements; or installation into an environment that exceeds the product’s specifications or design.

Wood: Variation in color, texture, and grain pattern cannot be controlled. Color and texture may change over time and is not considered a defect.

Glass: Slight imperfections, distortions, or subtle color variations that do not materially diminish the strength or performance of the glass.

Improper cleaning: Use of improper cleansing products or methods including but not limited to harsh cleansers, brick wash, power washers, razor blades, and solvents.

Condensation: Condensation occurs when there are high levels of humidity near the door and/or a significant temperature variance between the interior and exterior of the building. Condensation from such conditions is not considered a defect of the product.

Corrosion: Deterioration or failure of finish on metal components due to environmental conditions such as acid rain, air pollution, salt, or exposure to other corrosive substances.

Humidity: Damage caused by extremely high (greater than 75% relative humidity) or extremely low humidity (lower than 20% relative humidity).

Location: This Limited Warranty applies only to products installed in the continental United States.

Disasters: Damage caused by extreme weather events or third parties outside of Glenview Doors’ control. These include, but are not limited to, fire, tornado, flood, hurricane, snow buildup, earthquake, war, insurrection, or civil unrest.


NO OTHER WARRANTIES OR REPRESENTATIONS

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE. GLENVIEW DOORS EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING FROM CONTRACT, TORT OR OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL PURCHAS PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY FOR ANY AND ALL LOSS OR DAMAGE.

THIS LIMITED WARRANTY DOCUMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. IN THE EVENT APPLICABLE STATE LAW PRECLUDES EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE DURATION OF ANY SUCH WARRANTIES SHALL BE NO LONGER THAN, AND THE TIME AND MANNER OF PRESENTING ANY CLAIM THEREON SHALL BE THE SAME AS, THAT PROVIDED IN THE EXPRESS LIMITED WARRANTY STATED HEREIN.

NO DISTRIBUTOR, DEALER OR REPRESENTATIVE OF GLENVIEW DOORS HAS THE AUTHORITY TO CHANGE, MODIFY OR EXPAND THIS WARRANTY.

THE ORIGINAL PURCHASER OF THIS PRODUCT ACKNOWLEDGES THAT THEY HAVE READ THIS WARRANTY, UNDERSTAND IT AND ARE BOUND BY ITS TERMS AND AGREES TO PROVIDE THIS WARRANTY TO THE ORIGINAL OWNER OF THE STRUCTURE INTO WHICH THE PRODUCT IS INSTALLED.

20 Year Limited Warranty for Aluminum-Clad, Exterior Wood Doors

Glenview Doors products are constructed to enhance your home with their beauty and strength for many years to come. This limited warranty is effective for all Aluminum-Clad, exterior door products manufactured by Glenview Doors on or after September 18th, 2023. Any previous warranties will be honored on products manufactured before this date. You can find maintenance, handling, and installation recommendations at www.GlenviewDoors.com.

Scope of this Limited Warranty:

If your Glenview Doors product exhibits any performance problems due to a defect of the material or craftsmanship during the time periods referenced below, Glenview Doors will, at its option, either repair the product or part, replace the product or part, or refund the purchase price of the product or part.

Start Date: This limited warranty begins on the date the final invoice is issued.

Glass: All glass inserts including insulated, textured, laminated, and tempered products are warranted to be free from seal failure resulting in visible obstruction, and stress cracks for ten (10) years. The term “stress cracks” refers to any cracks which appear without signs of impact.

Frame: Our door frames are warranted to be free from defects for twenty (20) years. This includes all sidelights and transoms.

Finish: We warrant the exterior and interior finish against fading, peeling, flaking, and blistering for twenty (20) years. Please note that maintenance of the finish is required. Please read the care instructions for more details.

Hinges: We warrant all hinges to be free from defects for twenty (20) years. This includes ball bearing hinges, concealed hinges, and pivot hinges.

Warp: For doors up to 60” x 108”, we warrant our door slabs to be free from warp, twist, bow, or cupping over ¼” for twenty (20) years when the unit is crafted with factory-recommended hinge, construction, and proportions.

Wood Cracks: We warrant all wooden door slabs to be free of cracks and surface checks over 1/32” in width and/or 2” in length for twenty (20) years.

Delamination: We warrant all wooden products to be free of delamination for twenty (20) years.

Terms:

Transferability: This limited warranty is fully transferable to any new owners during the term of the warranty. Please note that documentation of the transfer and documents of the original purchase with the sales order number is required for a warranty claim.  

Labor: This limited warranty does not cover the labor to install, remove, refinish, transport, repair, dispose of, or replace any products or parts.

Procedure to make a warranty claim: Report any issues or warranty claims to the Glenview Doors Dealer where the product was originally purchased. Your report must be made within 30 days of the issue appearing and before any attempt to repair. Claims must be made during the term of the warranty. Claims made after the term of the warranty will not be accepted.

Replacement: If your warranty claim is accepted and Glenview Doors chooses to replace a component or part the replacement provided will be the same specifications as the product originally purchased. If the original product is no longer available, a similar quality product will be selected. Replacement parts are warranted for the remainder of the term of the original warranty.

Refund: If the claim is accepted and Glenview Doors chooses to refund the product part or component, the refund amount will be based on the original purchase price.

Deferral: Glenview Doors may elect to defer resolution on claims related to warp, twist, bow, or cup exceeding ¼” for up to 12 months from the date of claim to allow for acclimation.

Failure to report: Glenview Doors reserves the right to deny a claim if an issue is not reported within 30 days and the delay results in further deterioration, exacerbation of a problem, or causes a more complex or costly resolution.

Overhang Requirement: This limited warranty extends only to doors protected by an overhang. The depth of the overhang must equal at least one-half of the distance from the bottom of the door to the bottom of the overhang. The span (width) of the overhang must extend at least three feet on either side of the door unit.

Occupancy: The residence in which the door is located must be regularly occupied during the entire duration of the warranty. If the residence is left unoccupied for six consecutive months or more, the warranty will be voided.

Coastal application: Units installed within one (1) mile of a body of salt water are excluded from this warranty unless equipped with an upgraded finish for seaside applications.

Items NOT Covered by This Limited Warranty:

In addition to any other limitations or exclusions in this Limited Warranty, the following items or conditions are not within this Limited Warranty and Glenview Doors shall have no obligation for the following:

Normal Wear and Tear: Including but not limited to damage to weather stripping, surface abrasions from use and natural weathering, and changes to hardware finishes. Natural weathering can appear as patina, corrosion, and tarnishing on any surface, including metal.

Labor: This warranty does not cover the cost of labor to install, remove, refinish, repair, transport, dispose of, or replace any products or parts.

Third-party products: Glenview Doors does not warrant any third-party or after-market products not provided by Glenview Doors, including, but not limited to lockset handles and hardware, peepholes, mail slots, pet doors, doorbells, knockers, and security systems. Please contact the manufacturer of those products for their warranty.

Misuse, Negligence, or Abuse: Failing to follow handling, installation, storage, or maintenance instructions, or any action which could result in damage, injury, or financial loss. 

Alterations or Modifications: We do not warrant any damage resulting from specialty modifications. This includes but is not limited to refinishing, trimming, and cut downs.

Improper installation: Improper installation includes fit, function, or alignment issues related to incorrect or inadequate installation or improper construction of the surrounding building impacting the performance of the door; installation of a door in a condition where it does not meet applicable building codes or requirements; or installation into an environment that exceeds the product’s specifications or design.

Wood: Variation in color, texture, and grain pattern cannot be controlled. Color and texture may change over time and are not considered a defect.

Glass: Slight imperfections, distortions, or subtle color variations that do not materially diminish the strength or performance of the glass.
Improper cleaning: Use of improper cleansing products or methods including but not limited to harsh cleansers, brick wash, power washers, razor blades, and solvents.

Condensation: Condensation occurs when there are high levels of humidity near the door and/or a significant temperature variance between the interior and exterior of the building. Condensation from such conditions is not considered a defect of the product.

Corrosion: Deterioration or failure of finish or metal components due to environmental conditions such as acid rain, air pollution, salt, or exposure to other corrosive substances.

Location: This Limited Warranty applies only to products installed in the continental United States.

Disasters: Damage caused by extreme weather events or third parties outside of Glenview Doors’ control. These include, but are not limited to, fire, flood, hurricane, snow buildup, earthquake, war, insurrection, or civil unrest.

 

NO OTHER WARRANTIES OR REPRESENTATIONS

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE. GLENVIEW DOORS EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING FROM CONTRACT, TORT OR OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY FOR ANY AND ALL LOSS OR DAMAGE.

THIS LIMITED WARRANTY DOCUMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. IN THE EVENT APPLICABLE STATE LAW PRECLUDES EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE DURATION OF ANY SUCH WARRANTIES SHALL BE NO LONGER THAN, AND THE TIME AND MANNER OF PRESENTING ANY CLAIM THEREON SHALL BE THE SAME AS, THAT PROVIDED IN THE EXPRESS LIMITED WARRANTY STATED HEREIN.
NO DISTRIBUTOR, DEALER OR REPRESENTATIVE OF GLENVIEW DOORS HAS THE AUTHORITY TO CHANGE, MODIFY OR EXPAND THIS WARRANTY.

THE ORIGINAL PURCHASER OF THIS PRODUCT ACKNOWLEDGES THAT THEY HAVE READ THIS WARRANTY, UNDERSTAND IT AND ARE BOUND BY ITS TERMS AND AGREES TO PROVIDE THIS WARRANTY TO THE ORIGINAL OWNER OF THE STRUCTURE INTO WHICH THE PRODUCT IS INSTALLED.

Steel Residential Limited Warranty

Thank you for choosing Glenview Doors Steel Doors. We are dedicated to providing you with high quality products that will last for years to come. We stand behind our products and offer a warranty to ensure your satisfaction.

Product: Glenview Doors Steel Doors products are warranted to be free of any defects in materials and workmanship for a period of 10 years from the date of delivery.

Factory Applied Finish: Glenview Doors Steel Doors factory applied finish is warrantied against cracking, pitting, chipping, peeling, and blistering for 10 years. Performing the Glenview Doors Steel Doors care and maintenance instructions is a requirement to ensure coverage during the warranty period; Glenview Doors reserves the right to decline any warranty claim on any product that is not maintained in accordance with the Glenview Doors Steel Doors care and maintenance instructions.

Glass: Glenview Doors Steel Doors glass that is less than 60 sq ft and non-specialty (annealed, tempered, decorative, and tinted) is warranted to be free of defects for 10 years.

Hardware: Glenview Doors Steel Doors hardware is warranted to be operable for five years for operation.
Please be aware that these warranties are subject to certain exclusions identified below and that any warranty not specifically listed above is excluded. If you have any questions regarding our warranty exclusions, please contact us at www.glenviewdoors.com.

Items NOT covered By This Limited Warranty:

  • Damage caused by misuse or abuse of the product.
  • Improper installation. We strongly recommend that you have your windows and doors installed by a professional to ensure proper install and function.
  • Products installed within two miles of a body of salt water or similar environment.
  • Hardware finish.
  • Glass larger than 60 square feet in area and specialty glass including, but not limited to, laminated.
  • Glass stress cracks or spontaneous breakage.
  • Claims made by any party other than the original purchaser.
  • Damage caused by attempts to repair the product or improper handling.
  • Any modification to the product from the original design.
  • Corrosion or damage due to improper care and maintenance including but not limited to the use of force of materials, such as power washing or the use of harsh chemicals such as brick wash, acids, salts, abrasive cleaners, or solvents.
  • Normal wear and tear (use) including but not limited to weatherstripping, hinges, sills, finish chalking and fading.
  • Application of any aftermarket items including but not limited to tints, films, hardware, screens, sealant, caulk, paint finishes, security systems, wiring, automation or locks.
  • Screens
  • Jobsite or construction site damage.
  • Improperly stored products in high-temperature conditions or in a non-vertical orientation.
  • Concealed damage claims for product stored for more than 90 days from date of delivery.
  • Acts of nature, force majeure or natural disasters.
  • Thermal expansion or contraction due to extreme temperature changes.
  • Any glass defects outside of the Glenview Steel Doors glass inspection acceptable criteria document.
  • Damage to adjacent surfaces caused by glass reflectivity.
  • Condensation
  • Products installed in structures in excess of three stories or in excess of six living units.
  • If you experience any issues with your Glenview Doors Steel windows or doors during your warranty period, simply contact the Glenview Doors dealer where your product was purchased within 30 days of identifying an issue. Have them submit a warranty claim on your behalf so we can work with you to resolve the problem. Glenview Doors requires a minimum of 60 days to assess the claim and determine the appropriate action. Glenview Doors requires reasonable access to the product as well as the ability to repair or replace parts that may not be an aesthetic match to the original. Glenview Doors reserves the right to discontinue or modify its products and in these cases parts or products of equal value or quality may be provided. If Glenview Doors is unable to provide a replacement product or repair is deemed impossible then a refund of the original purchase price of the affected product can be provided to release Glenview Doors of its obligations under this warranty.
  • If full replacement of product is required, Glenview Doors will not be responsible for any indirect, consequential or incidental damage including but not limited to the cost of removal and installation of product.
  • Damage or defects found during the shipping and receiving process must be reported to Glenview Doors within 72 hours. Damaged or defective product should never be installed unless otherwise specified by a representative of Glenview Doors.
  • We strive to provide our customers with the best products and services possible. If you have any questions or concerns about our warranty, please do not hesitate to contact us. We are here to help.

NO OTHER WARRANTIES OR REPRESENTATIONS

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE. GLENVIEW DOORS EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING FROM CONTRACT, TORT OR OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY FOR ANY AND ALL LOSS OR DAMAGE.

THIS LIMITED WARRANTY DOCUMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. IN THE EVENT APPLICABLE STATE LAW PRECLUDES EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE DURATION OF ANY SUCH WARRANTIES SHALL BE NO LONGER THAN, AND THE TIME AND MANNER OF PRESENTING ANY CLAIM THEREON SHALL BE THE SAME AS, THAT PROVIDED IN THE EXPRESS LIMITED WARRANTY STATED HEREIN.

NO DISTRIBUTOR, DEALER OR REPRESENTATIVE OF GLENVIEW DOORS HAS THE AUTHORITY TO CHANGE, MODIFY OR EXPAND THIS WARRANTY.

THE ORIGINAL PURCHASER OF THIS PRODUCT ACKNOWLEDGES THAT THEY HAVE READ THIS WARRANTY, UNDERSTAND IT AND ARE BOUND BY ITS TERMS.

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